Privacy Policy

Chemy Limousine Service
Effective Date: February 6, 2026
Last Updated: February 6, 2026

1. INTRODUCTION

Chemy Limousine Service ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chemy.limo, use our online booking platform, or engage our luxury transportation services.

BY USING OUR SERVICES, PROVIDING YOUR INFORMATION, OR PROVIDING YOUR ELECTRONIC SIGNATURE DURING THE BOOKING PROCESS, YOU CONSENT TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

This Privacy Policy is incorporated into and subject to our Terms and Conditions. Please review both documents carefully.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

2.1 Personal Information You Provide

When you book a reservation, create an account, or contact us, we may collect:

Contact Information:

Booking Information:

Payment Information:

Account Information (if you create an account):

Communication Records:

Electronic Signature:

Special Categories of Information (when voluntarily provided):

2.2 Information Collected Automatically

When you access our website, use our booking platform, or utilize our services, we automatically collect:

Device Information:

Usage Information:

Location Information:

Cookies and Tracking Technologies:

Fraud Prevention Data:

2.3 Information from Third-Party Sources

We may receive information about you from:

Payment Processors (Stripe):

SMS and Communication Platforms (Twilio):

Social Media Platforms:

Corporate Clients and Business Partners:

Flight Tracking Services:

Background Check Services (for chauffeur verification only):

Data Brokers and Marketing Partners (with your consent):

Public Records:

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following lawful purposes:

3.1 Service Delivery and Performance of Contract

To provide transportation services you requested:

Payment processing and billing:

Account management:

3.2 Customer Support and Service Quality

Providing customer service:

Quality assurance and improvement:

3.3 Service Improvement and Business Analytics

Analyzing and improving our services:

Route and dispatch optimization:

Training and development:

3.4 Marketing and Communications (with your consent where required)

Promotional communications:

Marketing analytics:

Remarketing and retargeting:

You can opt out of marketing communications at any time (see Section 11 for instructions).

Note: You will continue to receive transactional communications (booking confirmations, service updates, receipts) even if you opt out of marketing, as these are necessary for service delivery.

3.5 Legal Compliance and Safety

Complying with legal obligations:

Fraud prevention and security:

Safety and risk management:

Protecting rights and interests:

3.6 Business Operations and Corporate Functions

Internal business purposes:

Business transactions:

3.7 Artificial Intelligence and Automated Processing

AI-powered services and communications:

Training and improving AI systems:

See Section 6.3 for detailed information about AI data usage and your rights.

3.8 Research and Development

Your information may be anonymized or aggregated for research purposes.

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

We only share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only for specified purposes and maintain confidentiality and security.

Payment Processing:

SMS and Communication Services:

Email Service Providers:

Website and Technology Partners:

GPS and Mapping Services:

Flight Tracking Services:

Artificial Intelligence Service Providers:

Business Services:

Advertising and Marketing Partners (with your consent):

4.2 Corporate Clients and Business Accounts

For corporate account bookings:

4.3 Assigned Chauffeurs

We share limited information with your assigned chauffeur necessary for service delivery:

Chauffeurs are contractually prohibited from:

4.4 Legal Requirements and Protection of Rights

We may disclose your information when required by law or to protect our legal rights:

Legal Process:

Safety and Security:

Rights Protection:

Business Transactions:

4.5 With Your Consent

We may share your information with third parties when you provide explicit consent:

4.6 Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not identify you personally:

This data cannot be used to identify you individually.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods by Data Type

Active Customer Accounts:

Booking Records and Transaction History:

Payment Card Information:

Electronic Signatures:

Marketing Communications and Preferences:

Website Usage Data and Analytics:

GPS and Location Data:

Communication Records:

Fraud Prevention Data:

Artificial Intelligence Training Data:

Legal and Compliance Records:

5.2 Data Deletion and Anonymization

After retention periods expire:

Anonymization process:

5.3 Early Deletion Requests

You may request deletion of your information before retention periods expire (see Section 11 for instructions).

However, we may be unable to delete information when:

In such cases, we will inform you of the reason for retention and delete the data as soon as legally permissible.

6. DATA SECURITY

We implement comprehensive administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

6.1 Technical Security Measures

Encryption:

Network Security:

Access Controls:

System Security:

Payment Security:

6.2 Administrative Security Measures

Employee Training and Policies:

Access Management:

Incident Response:

Vendor Management:

6.3 Physical Security Measures

Facility Security:

Document Security:

Device Security:

6.4 Limitations and Disclaimers

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure.

We cannot guarantee absolute security and are not responsible for:

Your Responsibilities:

6.5 Data Breach Response

In the unlikely event of a data breach affecting your personal information:

  1. Rapid Response:

    • Immediate investigation to contain and remediate the breach
    • Forensic analysis to determine scope and impact
    • Implementation of additional security measures

  2. Notification:

    • We will notify affected individuals as required by law (typically within 72 hours)
    • Notification will include:
      • Nature and extent of the breach
      • Types of information compromised
      • Steps we are taking to address the breach
      • Recommendations for protecting yourself
      • Contact information for questions

  3. Regulatory Reporting:

    • Notification to relevant authorities (Attorney General, FTC, etc.) as required
    • Cooperation with law enforcement investigations

  4. Support:

    • Dedicated support team to answer questions
    • Credit monitoring services if financial information compromised (where applicable)
    • Assistance with protective measures

  5. Post-Incident Review:

    • Root cause analysis
    • Implementation of lessons learned
    • Enhanced security measures to prevent recurrence

Report suspected breaches or security issues to: Contact@chemy.limo

7. ARTIFICIAL INTELLIGENCE (AI) AND AUTOMATED PROCESSING

7.1 Our Use of Artificial Intelligence

Chemy Limousine Service utilizes artificial intelligence (AI) and automated systems to enhance our services and customer experience. This section explains how AI processes your data.

AI-Powered Features and Services:

Customer Service and Communication:

Business Operations:

Service Improvement:

7.2 Data Used for AI Training and Processing

When you interact with our AI systems, we may use the following data:

How AI Uses Your Data:

  1. Real-Time Processing: To provide immediate responses and assistance
  2. Model Training: To improve AI accuracy and capabilities over time
  3. Pattern Recognition: To identify trends and optimize services
  4. Personalization: To tailor experiences to your preferences
  5. Quality Control: To monitor and improve AI performance

Data Protection in AI Systems:

7.3 Transparency and Human Oversight

You Will Know When Interacting with AI:

How to Request Human Interaction:

Human Oversight of AI:

7.4 Limitations and Accuracy

AI systems are not perfect. You should be aware that:

We are not liable for:

7.5 Your Rights Regarding AI Processing

You have the right to:

  1. Know when AI is processing your data (we will disclose AI use where legally required)

  2. Opt out of certain AI processing:

    • Marketing personalization
    • Automated decision-making
    • Behavioral profiling
    • Note: Some AI processing is necessary for service delivery (fraud detection, route optimization) and cannot be opted out

  3. Request human review of AI-generated decisions

  4. Object to automated decision-making that produces legal effects or significantly affects you

  5. Correct inaccurate information that AI systems may have learned or processed

To exercise these rights, contact: Contact@chemy.limo

7.6 Third-Party AI Service Providers

We may use third-party AI platforms and tools, including but not limited to:

These providers are subject to:

We do not allow AI vendors to:

7.7 Future AI Developments

As AI technology evolves, we may:

We will update this Privacy Policy to reflect material changes in AI usage and notify you as required by law.

Compliance with AI Regulations:

We are committed to complying with emerging AI regulations including:

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit our website. They help us recognize your browser, remember your preferences, and improve your experience.

Types of Technologies Used:

8.2 Types of Cookies We Use

1. Essential Cookies (Strictly Necessary) - Cannot Be Disabled

These cookies are required for our website and booking platform to function properly:

If you disable essential cookies, our website will not function properly, and you will not be able to complete bookings.

2. Performance and Analytics Cookies (Optional)

These cookies help us understand how visitors use our website so we can improve it:

Information Collected:

You can disable these cookies (see Section 8.5) without affecting core website functionality.

3. Functionality Cookies (Optional)

These cookies remember your preferences and enhance your experience:

You can disable these cookies, but some features may not work as expected.

4. Marketing and Advertising Cookies (Optional)

These cookies track your browsing across websites to show you relevant advertisements:

Third-Party Advertising Platforms:

You can disable these cookies or opt out of personalized advertising (see Section 8.5).

8.3 Third-Party Cookies

Our website may contain third-party cookies from:

We do not control these third-party cookies. They are subject to the privacy policies of the respective third parties.

8.4 Cookie Consent and Management

First Visit to Our Website:

Your Choices:

8.5 How to Manage and Delete Cookies

Browser Settings:

You can control and delete cookies through your web browser settings. Instructions vary by browser:

Google Chrome:

  1. Settings → Privacy and Security → Cookies and other site data
  2. Choose "Block third-party cookies" or "Block all cookies"
  3. Clear browsing data to delete existing cookies

Safari (macOS/iOS):

  1. Preferences → Privacy → Manage Website Data
  2. Enable "Block all cookies" or "Prevent cross-site tracking"
  3. Remove stored cookies

Firefox:

  1. Settings → Privacy & Security → Cookies and Site Data
  2. Choose "Block cookies" options
  3. Clear Data to remove existing cookies

Microsoft Edge:

  1. Settings → Cookies and site permissions
  2. Manage and delete cookies
  3. Choose blocking options

For detailed instructions: Visit your browser's help section or support website.

Industry Opt-Out Tools:

Mobile Device Settings:

Consequences of Disabling Cookies:

8.6 Do Not Track (DNT) Signals

Our website does not currently respond to "Do Not Track" (DNT) browser signals.

There is no industry-wide standard for how to respond to DNT signals, and we follow this Privacy Policy regardless of DNT settings.

However, you can still control cookies and tracking through the methods described in Section 8.5.

8.7 Cookie Duration and Expiration

You can delete all cookies at any time through your browser settings.

9. THIRD-PARTY WEBSITES AND LINKS

9.1 External Links

Our website may contain links to third-party websites, including:

We are not responsible for:

We encourage you to:

This Privacy Policy applies ONLY to information collected by Chemy Limousine Service through our website (https://chemy.limo) and services, not to any third-party websites.

9.2 Social Media Integration

Our website may include social media features such as:

These features may collect:

Social media features are governed by the privacy policies of:

9.3 Embedded Content

Our website may display embedded content from third-party sources:

Embedded content may:

This content is subject to the third party's privacy policy.

10. CHILDREN'S PRIVACY

10.1 Age Restrictions

Our services are not directed to individuals under the age of 18.

10.2 Parental Notice and Consent

If we become aware that we have collected personal information from a child under 18 without parental consent:

  1. We will delete the information as quickly as possible
  2. We will not use or share the information for any purpose
  3. We will terminate any account created by the child
  4. We will take steps to prevent future unauthorized access

Parents or Legal Guardians:

If you believe your child under 18 has provided personal information to us:

10.3 Minors as Passengers

While minors may use our transportation services as passengers:

10.4 Compliance with COPPA

We comply with the Children's Online Privacy Protection Act (COPPA) and similar state laws protecting children's privacy.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information.

11.1 Rights for All Users (Universal Rights)

Regardless of where you live, you have the following rights:

1. Right to Access:

2. Right to Correction:

3. Right to Deletion:

4. Right to Opt-Out of Marketing:

5. Right to Data Portability:

6. Right to Withdraw Consent:

7. Right to Lodge a Complaint:

11.2 California Residents - CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know (CCPA Section 1798.100):

Request disclosure of:

Right to Delete (CCPA Section 1798.105):

Right to Correct (CPRA Section 1798.106):

Right to Opt-Out of Sale/Sharing (CCPA Section 1798.120):

Right to Limit Use of Sensitive Personal Information (CPRA Section 1798.121):

Right to Non-Discrimination (CCPA Section 1798.125):

Authorized Agent:

CCPA Notice at Collection:

We collect the following categories of personal information (see Section 2 for details):

  1. Identifiers (name, email, phone, IP address)
  2. Commercial information (booking history, transactions)
  3. Financial information (payment card data via Stripe)
  4. Internet activity (website usage, cookies)
  5. Geolocation data (pickup/drop-off locations, GPS tracking)
  6. Professional information (for corporate accounts)
  7. Inferences (preferences, behavior patterns)

Business purposes for collection: See Section 3 for complete list.

Categories of third parties with whom we share: See Section 4 for complete list.

Retention periods: See Section 5 for details.

11.3 European Residents - GDPR Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

We process your personal data based on the following legal grounds:

  1. Contract Performance (Art. 6(1)(b) GDPR):

    • Processing necessary to fulfill transportation services you requested
    • Managing bookings, payments, and customer accounts

  2. Legitimate Interests (Art. 6(1)(f) GDPR):

    • Service improvement and business analytics
    • Fraud prevention and security
    • Direct marketing (where consent not required)
    • You have the right to object to processing based on legitimate interests

  3. Consent (Art. 6(1)(a) GDPR):

    • Marketing communications (you may withdraw consent at any time)
    • Non-essential cookies and tracking
    • You may withdraw consent without affecting lawfulness of prior processing

  4. Legal Obligations (Art. 6(1)(c) GDPR):

    • Compliance with tax, accounting, and legal requirements
    • Responding to legal requests

  5. Vital Interests (Art. 6(1)(d) GDPR):

    • Protecting safety and wellbeing in emergency situations

GDPR Rights (Chapter III GDPR):

  1. Right of Access (Art. 15): Obtain confirmation of processing and copy of your data

  2. Right to Rectification (Art. 16): Correct inaccurate personal data

  3. Right to Erasure / "Right to be Forgotten" (Art. 17): Request deletion (subject to exceptions)

  4. Right to Restriction of Processing (Art. 18): Limit how we process your data in certain circumstances

  5. Right to Data Portability (Art. 20): Receive data in structured, machine-readable format

  6. Right to Object (Art. 21):

    • Object to processing based on legitimate interests
    • Object to direct marketing (we will cease immediately)
    • Object to automated decision-making

  7. Right Not to be Subject to Automated Decision-Making (Art. 22):

    • Right to human review of automated decisions that produce legal effects or significantly affect you
    • Includes AI-powered decisions

  8. Right to Lodge Complaint with Supervisory Authority (Art. 77):

    • File complaint with your national data protection authority
    • List of EU authorities: https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Data Transfers:

Data Protection Officer (if required):

11.4 Other State Privacy Rights (US)

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws:

You may have similar rights to California residents, including:

If you are a resident of a state with privacy laws, contact us to exercise your rights.

11.5 How to Exercise Your Privacy Rights

To make a privacy request or exercise your rights:

Contact Methods:

📧 Email: Contact@chemy.limo
📞 Phone: +1 (630) 528-2059
📝 Mail:
Chemy Limousine Service
Attn: Privacy Rights Request
Plainfield, IL, USA

What to Include in Your Request:

  1. Your full name
  2. Email address used for booking (if applicable)
  3. Phone number used for booking (if applicable)
  4. Specific request (e.g., "I request access to my personal data" or "I request deletion of my account")
  5. Verification information:
    • Recent booking reference number
    • Date of last service
    • Payment method last 4 digits
    • Other information to verify identity
  6. State or country of residence (for applicable privacy laws)
  7. Preferred format for data delivery (PDF, CSV, JSON - for access requests)

Verification Process:

Response Time:

No Fee:

Denial of Request:

11.6 Opt-Out of Marketing Communications

To stop receiving marketing and promotional communications:

For Email:

  1. Click the "Unsubscribe" link at the bottom of any promotional email
  2. Email Contact@chemy.limo with subject line: "Unsubscribe from Marketing"
  3. Call +1 (630) 528-2059 and request removal from email list

For SMS/Text Messages:

  1. Reply "STOP" to any marketing text message
  2. Email Contact@chemy.limo with subject line: "Opt-Out of SMS"
  3. Call +1 (630) 528-2059 and request removal from SMS list

For Phone Calls:

  1. Request removal during the call
  2. Email Contact@chemy.limo with subject line: "Do Not Call"
  3. Call +1 (630) 528-2059 and request placement on our internal Do Not Call list

Processing Time:

Important Notes:

To opt out of interest-based advertising:

12. CALIFORNIA SHINE THE LIGHT LAW

Under California Civil Code Section 1798.83 (California's "Shine the Light" law):

California residents who have provided personal information to us may request information about our disclosure of personal information to third parties for their direct marketing purposes.

We do NOT share personal information with third parties for their direct marketing purposes.

Therefore, no disclosure is required under this law.

If you have questions or wish to make a Shine the Light request:

Contact us at: Contact@chemy.limo
Subject line: "California Shine the Light Request"

13. INTERNATIONAL DATA TRANSFERS

13.1 Cross-Border Data Transfers

Chemy Limousine Service is based in the United States.

If you are located outside the United States (including the European Economic Area, United Kingdom, or other countries), your personal information will be transferred to, stored, and processed in the United States.

The United States may have data protection laws that differ from the laws of your country.

13.2 Safeguards for International Transfers

To protect your data during international transfers, we use appropriate safeguards:

For European Economic Area (EEA), UK, and Swiss Residents:

For Other Countries:

13.3 Third-Party Service Providers

Our third-party service providers (Stripe, Twilio, cloud hosting, etc.) may also process your data in the United States or other countries.

We ensure these providers:

13.4 Your Rights Regarding International Transfers

If you are concerned about international data transfers:

Contact us for more information: Contact@chemy.limo

14. UPDATES TO THIS PRIVACY POLICY

14.1 Right to Modify

We may update, modify, or revise this Privacy Policy from time to time to reflect:

14.2 Notification of Changes

How We Will Notify You:

For Material Changes:

For Non-Material Changes:

Material changes include:

14.3 Effective Date of Changes

14.4 Your Acceptance and Continued Use

Continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you do not agree with changes:

  1. Discontinue use of our services
  2. Contact us to request deletion of your personal information (subject to legal retention requirements)
  3. Cancel any pending bookings before changes take effect

You may request a copy of previous versions of this Privacy Policy by contacting Contact@chemy.limo.

14.5 Version History

Current Version: 1.0
Effective Date: February 6, 2026
Last Updated: February 6, 2026

We maintain a version history of this Privacy Policy. Previous versions are available upon request.

15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

15.1 Privacy Officer / Data Protection Contact

Chemy Limousine Service

📍 Address:
Privacy Officer
Chemy Limousine Service
Plainfield, IL, USA

📞 Phone: +1 (630) 528-2059
📧 Email: Contact@chemy.limo
🌐 Website: https://chemy.limo

Office Hours: Available 24/7 for service; privacy inquiries typically responded to within 2-3 business days

15.2 Types of Inquiries We Handle

15.3 Response Time Commitments

15.4 Regulatory Authorities

If you are not satisfied with our response or wish to lodge a complaint:

United States:

California Residents:

European Economic Area Residents:

16. CONSENT AND ACKNOWLEDGMENT

BY USING OUR WEBSITE, BOOKING PLATFORM, OR SERVICES; BY PROVIDING YOUR INFORMATION; OR BY PROVIDING YOUR ELECTRONIC SIGNATURE DURING THE BOOKING PROCESS, YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT:

✅ You have read and understood this Privacy Policy in its entirety

✅ You understand how we collect, use, share, and protect your personal information

✅ You consent to:

✅ You understand your privacy rights under applicable laws (CCPA, GDPR, etc.) and know how to exercise them (Section 11)

✅ You agree to receive:

✅ You acknowledge:

✅ For California residents: You acknowledge receipt of our CCPA Notice at Collection (Section 11.2)

✅ For European residents: You acknowledge our legal bases for processing and international data transfer safeguards (Section 11.3 and 13)

17. ADDITIONAL LEGAL INFORMATION

17.1 Relationship to Terms and Conditions

This Privacy Policy is incorporated into and governed by our Terms and Conditions (available at https://chemy.limo/terms).

In case of conflict between this Privacy Policy and Terms and Conditions regarding privacy matters, this Privacy Policy shall prevail.

17.2 Governing Law

This Privacy Policy is governed by the laws of the State of Illinois, without regard to conflict of law principles, and applicable federal laws of the United States.

Privacy rights under CCPA, GDPR, and other state/national laws are preserved as outlined in this policy.

17.3 Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable:

17.4 Language

This Privacy Policy is written in English. Any translations provided are for convenience only. In case of conflict, the English version prevails.

17.5 Entire Agreement

This Privacy Policy, together with our Terms and Conditions, constitutes the entire agreement regarding privacy practices between you and Chemy Limousine Service.

18. COMMITMENT TO PRIVACY

Chemy Limousine Service is committed to protecting your privacy and earning your trust.

We recognize that privacy is a fundamental right, and we take our responsibility seriously to:

Thank you for trusting Chemy Limousine Service with your personal information.

We value your business and are dedicated to providing exceptional luxury transportation services while safeguarding your privacy.

END OF PRIVACY POLICY

If you have any questions about this Privacy Policy or our privacy practices, please contact us at Contact@chemy.limo or +1 (630) 528-2059.

For service bookings, visit: https://chemy.limo

Document Information:

Document Title: Privacy Policy
Company: Chemy Limousine Service
Version: 1.0
Effective Date: February 6, 2026
Last Updated: February 6, 2026
Document Owner: Chemy Limousine Service Management
Review Frequency: Annually or as needed for legal compliance

Legal Compliance:

This Privacy Policy has been prepared to comply with:

For Legal Review:

This Privacy Policy should be reviewed by qualified legal counsel licensed in Illinois and familiar with federal privacy laws, CCPA, GDPR, and industry-specific regulations. Adjustments may be needed based on:

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