Terms and Conditions

1. AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you (referred to as "you," "your," or "Client") and Chemy Limousine Service ("we," "us," "our," or "Company"), concerning your access to and use of our transportation services and the https://chemy.limo website (the "Site"), as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

BY BOOKING A RESERVATION, PROVIDING YOUR ELECTRONIC SIGNATURE, OR COMPLETING PAYMENT, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

By providing payment information via phone, email, text message, SMS, or through our online booking platform, and by providing your electronic signature during the booking process, you acknowledge that:

This agreement complies with the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA).

2. COMPANY INFORMATION

Legal Business Name: Chemy Limousine Service
Business Address: Plainfield, IL, USA
Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Website: https://chemy.limo
Service Area: Plainfield, Chicago, and surrounding areas within 30 miles of Plainfield, Illinois

Hours of Operation: Available 24/7 for reservations and service

3. SERVICES OFFERED

Chemy Limousine Service provides luxury ground transportation services including but not limited to:

Our Fleet Includes:

All vehicles are professionally maintained, fully insured, and operated by licensed, background-checked chauffeurs in compliance with Illinois Department of Transportation regulations.

4. BOOKING AND RESERVATIONS

4.1 How to Book

Reservations can be made through:

4.2 Electronic Signature Requirement

MANDATORY ELECTRONIC SIGNATURE: During the booking process, you will be required to provide an electronic signature to acknowledge and accept these Terms and Conditions. Your electronic signature:

By providing your electronic signature, you certify that:

4.3 Booking Confirmation

IT IS YOUR RESPONSIBILITY AS THE CLIENT TO REVIEW YOUR BOOKING CONFIRMATION AND ENSURE ALL DETAILS ARE CORRECT. Confirmation will be sent to your email and/or SMS. Should any discrepancy be found, you must contact us immediately at +1 (630) 528-2059 or Contact@chemy.limo.

4.4 Advance Booking Requirements

4.5 Reservation Modifications

All modifications to existing reservations must be made at least 12 hours prior to scheduled pickup time. Changes made within 12 hours of pickup may be subject to availability and additional charges.

5. PRICING AND PAYMENT

5.1 Rate Structure

Our pricing is based on:

Hourly Rates:

Point-to-Point Rates: Flat rates for specific routes (e.g., airport transfers)

Distance-Based Rates: For trips exceeding our standard 30-mile service area

All quoted prices include:

All quoted prices DO NOT include:

5.2 Payment Methods and Processing

We accept payment through Stripe, our secure payment processor, which processes:

Payment is due in full at the time of booking unless alternative arrangements have been made for corporate accounts.

5.3 Secure Payment Card Storage

IMPORTANT - PAYMENT CARD STORAGE AUTHORIZATION:

By completing your booking and providing payment information, you explicitly authorize Chemy Limousine Service to:

  1. Securely store your payment card information with Stripe, our PCI-DSS Level 1 compliant payment processor

  2. Use stored payment information for:

    • Future bookings to expedite the reservation process
    • Additional charges incurred during or after service, including but not limited to:
      • Wait time fees beyond complimentary period
      • Overtime charges
      • Additional stops or route changes
      • Damage to vehicle interior or exterior
      • Cleaning fees for excessive mess, stains, or prohibited activities
      • Smoking violation fees
      • Tolls and parking fees
      • Any other legitimate charges outlined in these Terms and Conditions
    • Collection of unpaid balances or disputed charges

  3. Automatic charging of your stored payment method for any additional fees or charges that arise from your use of our services

Your payment card information is:

You may request removal of stored payment information by contacting us at Contact@chemy.limo. However, removal of payment information may limit your ability to book future services or may require alternative payment arrangements.

By proceeding with booking, you acknowledge and accept that charges may be applied to your stored payment method without additional authorization for legitimate service-related fees.

5.4 IP Address Tracking for Fraud Prevention

FRAUD PREVENTION AND SECURITY MEASURES:

To protect both our business and our clients from fraudulent transactions, identity theft, and chargebacks, we collect and transmit certain technical information to our payment processor (Stripe) and maintain records for our security purposes.

Information We Collect:

How We Use This Information:

  1. Fraud Detection: To identify and prevent fraudulent bookings and payment disputes
  2. Chargeback Protection: To provide evidence in case of disputed charges or claims of unauthorized transactions
  3. Service Verification: To verify that the booking was legitimately made by the cardholder
  4. Legal Compliance: To comply with payment processing regulations and anti-money laundering laws
  5. Dispute Resolution: To resolve claims where clients deny:
    • Making a booking
    • Receiving services
    • Authorizing payment
    • Agreeing to these terms

Data Sharing:

Data Retention:

Your Rights:

While this information is necessary for fraud prevention and cannot be opted out of if you wish to use our services, you have the right to:

This data collection is essential for operating a secure payment system and protecting all parties from fraud. By completing a booking, you consent to this data collection and acknowledge its necessity for secure transaction processing.

5.5 Deposit and Payment Terms

5.6 Additional Charges

The following may result in additional charges to your stored payment method:

YOU AUTHORIZE US TO CHARGE YOUR STORED PAYMENT METHOD FOR ANY SUCH ADDITIONAL FEES WITHOUT FURTHER CONSENT.

6. WAIT TIME POLICY

6.1 Complimentary Wait Time

Airport Pickups:

All Other Pickups (Hotels, Residences, Venues, Corporate Offices):

6.2 Charges for Excessive Wait Time

After the complimentary wait time period expires:

6.3 No-Shows

If client is not present after complimentary wait time plus an additional 15 minutes:

7. CANCELLATION AND REFUND POLICY

7.1 Standard Cancellation Policy

Cancellations made 48 hours or more prior to scheduled pickup time:

Cancellations made within 48 hours but more than 24 hours prior:

Cancellations made within 24 hours prior:

Cancellations made less than 24 hours prior or No-Shows:

7.2 Free Rescheduling Policy

You may reschedule your reservation for free up to 12 hours before your scheduled pickup time.

7.3 Weather-Related Cancellations

In case of severe weather conditions that make travel unsafe or inadvisable:

7.4 Special Event Cancellations

For weddings, proms, concerts, sporting events, or any multi-vehicle bookings:

7.5 How to Cancel

All cancellations must be made by:

Cancellations must be acknowledged by Chemy Limousine Service staff to be valid. Please ensure you receive written confirmation of your cancellation request via email.

8. CHAUFFEUR AND VEHICLE ASSIGNMENT

8.1 Vehicle Selection

While we make every effort to provide the specific vehicle class requested at time of booking, Chemy Limousine Service reserves the right to substitute a vehicle of equal or greater value if mechanical issues, accidents, or other unforeseen circumstances arise.

8.2 Chauffeur Assignment

8.3 Vehicle Standards

All vehicles in our fleet:

9. PASSENGER RESPONSIBILITIES AND CONDUCT

9.1 Passenger Capacity

YOU MUST NOT EXCEED THE LEGAL PASSENGER CAPACITY OF THE VEHICLE. Exceeding capacity is:

9.2 Prohibited Conduct

The following behaviors are STRICTLY PROHIBITED and will result in immediate termination of service without refund, and charges to your stored payment method for any resulting damages:

A. Smoking Prohibition:

B. Alcohol Prohibition:

C. Illegal Substances:

D. Damage to Vehicle:

E. Disrespectful or Threatening Behavior:

9.3 Child Safety Seats

9.4 Unaccompanied Minors

Passengers under 18 years of age must be accompanied by a parent or legal guardian unless:

10. LUGGAGE AND PERSONAL BELONGINGS

10.1 Luggage Capacity

Each vehicle has specific luggage capacity limits:

IT IS CLIENT'S RESPONSIBILITY TO INFORM US OF LUGGAGE QUANTITIES AT TIME OF BOOKING to ensure appropriate vehicle is dispatched.

10.2 Liability for Personal Belongings - IMPORTANT DISCLAIMER

CHEMY LIMOUSINE SERVICE IS NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED, OR FORGOTTEN PERSONAL BELONGINGS.

This includes but is not limited to:

Client assumes full responsibility for:

While our chauffeurs make reasonable efforts to remind passengers to check for belongings, ultimate responsibility rests solely with the passenger.

10.3 Lost and Found Procedure

If items are left in the vehicle:

  1. Report lost items immediately to +1 (630) 528-2059 or Contact@chemy.limo
  2. Provide detailed description of item(s) and approximate time/location
  3. Found items will be held for 30 days from date reported
  4. After 30 days, unclaimed items may be donated or disposed of
  5. Client is responsible for all pickup or shipping costs of returned items
  6. We cannot guarantee recovery of lost items

We are not liable if:

HIGH-VALUE ITEMS: We strongly recommend clients do not leave high-value items unattended in vehicles and maintain appropriate insurance coverage for valuable personal property.

10.4 Prohibited Items

The following items are PROHIBITED in all vehicles:

11. FLIGHT DELAYS AND TRAVEL TIME

11.1 Flight Monitoring

For airport pickups, Chemy Limousine Service automatically monitors flight status at no additional charge.

If your flight is delayed:

11.2 Traffic and Unforeseen Delays - IMPORTANT DISCLAIMER

TRAVEL TIME IS AN ESTIMATE WHEN BOOKING. ACTUAL TRAVEL TIME CAN VARY SIGNIFICANTLY.

Factors affecting travel time include but are not limited to:

CHEMY LIMOUSINE SERVICE IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL.

This means we are NOT LIABLE for:

We strongly recommend:

Our chauffeurs will:

However, we cannot guarantee arrival times and are not liable for consequences of delays beyond our control.

11.3 Hourly Service and Overtime

For hourly charter reservations:

Example: If you book an SUV for 4 hours starting at 6:00 PM ($100/hour = $400):

To avoid overtime charges:

12. ROUTE SELECTION AND STOPS

12.1 Route Determination

Unless client requests specific route:

If you have a preferred route, please communicate this clearly at time of booking and with chauffeur at pickup.

12.2 Additional Stops

All additional stops not included in original booking must be communicated at time of reservation.

Additional stops include:

Charges for additional stops:

12.3 Multiple Pickup Locations

If booking requires multiple pickup locations:

13. GRATUITY AND SERVICE CHARGES

13.1 Gratuity Policy

Gratuity (tips) for chauffeurs is OPTIONAL but customary at 20% of the base fare.

13.2 Outstanding Service Recognition

If your chauffeur provides exceptional service, additional gratuity is always appreciated and may be:

14. INSURANCE AND LIABILITY

14.1 Company Insurance

Chemy Limousine Service maintains:

Certificate of Insurance available upon request for corporate clients or special events.

14.2 Limitation of Liability - CRITICAL LEGAL PROVISION

TO THE MAXIMUM EXTENT PERMITTED BY ILLINOIS LAW AND FEDERAL LAW:

Chemy Limousine Service and its owners, officers, employees, chauffeurs, agents, affiliates, contractors, and representatives SHALL NOT BE LIABLE FOR:

A. Indirect, Incidental, Special, Consequential, or Punitive Damages including but not limited to:

B. Missed Appointments or Time-Sensitive Events including but not limited to:

Caused by:

C. Personal Injury not directly caused by proven negligence of Chemy Limousine Service or its chauffeurs, including:

D. Property Damage including:

E. Third-Party Actions including but not limited to:

MAXIMUM LIABILITY:

In any event, Chemy Limousine Service's total aggregate liability to Client for any and all claims arising from a single booking or series of related bookings shall NOT EXCEED the total amount actually paid by Client for that specific service.

This means: If you paid $200 for a ride, our maximum liability is $200, regardless of your claimed damages.

This limitation applies to ALL claims including:

EXCEPTIONS: Nothing in this section limits liability for:

14.3 Client Indemnification

Client agrees to indemnify, defend, and hold harmless Chemy Limousine Service, its owners, officers, employees, chauffeurs, agents, and affiliates from any and all:

Arising from or related to:

  1. Client's violation of these Terms and Conditions
  2. Client's illegal activities or criminal conduct during service
  3. Damage to vehicle caused by Client or Client's guests
  4. Third-party claims arising from Client's actions, including:
    • Injury to other passengers
    • Property damage caused by Client
    • Defamation, harassment, or assault by Client
  5. Client's negligence or willful misconduct
  6. Violation of laws by Client or Client's guests (underage drinking, drug possession, etc.)
  7. Passenger misconduct including but not limited to:
    • Fighting or violence among passengers
    • Sexual harassment or assault
    • Vandalism or property destruction
  8. False claims or fraudulent chargebacks initiated by Client

This indemnification obligation survives termination of service and continues indefinitely for any claims arising from your use of our services.

15. FORCE MAJEURE

Chemy Limousine Service shall not be held liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

Natural Disasters and Weather:

Government and Civil Actions:

Public Health Emergencies:

Infrastructure Failures:

Labor Issues:

Vehicle Issues:

In such events:

  1. Service may be canceled or rescheduled without penalty to either party
  2. Full refund will be issued if service cannot be rescheduled within reasonable time frame
  3. Company will make reasonable efforts to provide alternative transportation if available
  4. Client will be notified as soon as reasonably possible

Neither party shall be liable to the other for failure to perform obligations due to force majeure events.

16. PRIVACY, DATA PROTECTION, AND COMMUNICATIONS

16.1 Data Collection and Usage

Your personal information is collected, stored, and used in accordance with our Privacy Policy (available at https://chemy.limo/privacy-policy) and applicable data protection laws including:

By using our services, you consent to:

  1. Collection of personal information necessary for service delivery including:

    • Full name, email address, phone number
    • Pickup and drop-off addresses
    • Payment card information (stored securely via Stripe)
    • Flight information for airport pickups
    • Special requests or accommodations

  2. Technical information collection including:

    • IP address and device information (see Section 5.4)
    • Location data for GPS tracking and route optimization
    • Booking platform usage data

  3. Storage and retention of data for:

    • Service delivery and coordination
    • Payment processing and billing
    • Fraud prevention and security
    • Legal compliance and record-keeping (minimum 7 years for financial records)
    • Dispute resolution and legal defense

  4. Use of data for:

    • Providing requested transportation services
    • Processing payments and managing bookings
    • Communicating with you about your reservation
    • Improving our services
    • Complying with legal obligations

16.2 Communication Consent - SMS, Email, and Phone

By providing your phone number and email address, you expressly consent to receive communications from Chemy Limousine Service via:

A. SMS Text Messages including:

B. Email Communications including:

C. Phone Calls including:

COMPLIANCE WITH TCPA AND TELEPHONE CONSUMER PROTECTION LAWS:

These communications comply with:

Message and Data Rates: Standard SMS and data rates may apply based on your mobile carrier's plan. We do not charge for messages, but your carrier may.

Opt-Out Rights:

Third-Party Service Providers:

Your phone number and email will NEVER be:

16.3 Artificial Intelligence (AI) Communications - IMPORTANT DISCLOSURE

AUTOMATED AND AI-POWERED COMMUNICATIONS:

Chemy Limousine Service may utilize artificial intelligence (AI) and automated systems for certain customer communications and service operations. This includes but is not limited to:

A. AI Chatbots and Virtual Assistants:

B. Automated Messaging Systems:

C. AI-Enhanced Customer Service:

TRANSPARENCY AND DISCLOSURE:

In compliance with:

We commit to:

  1. Transparency: You will be informed when interacting with AI systems rather than human agents (when technologically feasible and legally required)

  2. Human Oversight: AI systems are monitored and supervised by human staff

  3. Escalation Options: You have the right to request human assistance at any time by:

    • Stating "I want to speak to a human" in chat
    • Calling +1 (630) 528-2059
    • Emailing Contact@chemy.limo

  4. Data Usage: AI systems process your communications to:

    • Provide accurate and helpful responses
    • Improve service quality
    • Train and enhance AI models
    • Analyze customer needs and preferences

  5. Accuracy Limitations: While we strive for accuracy, AI systems may:

    • Provide incorrect information
    • Misunderstand complex requests
    • Require clarification or human intervention

YOU ACKNOWLEDGE AND ACCEPT:

Data Security for AI Systems:

Your Rights Regarding AI:

Limitation of Liability for AI Systems:

To opt-out of AI communications or request human-only interaction, contact Contact@chemy.limo.

16.4 Data Sharing and Third-Party Services

We share your data only with:

We NEVER:

16.5 Your Privacy Rights

Depending on your location, you may have rights including:

To exercise these rights, contact Contact@chemy.limo with your request.

16.6 Data Security

We implement industry-standard security measures to protect your data including:

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

16.7 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

17. DISPUTE RESOLUTION AND LEGAL PROVISIONS

17.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

Federal laws of the United States also apply where applicable, including:

17.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms and Conditions or use of our services shall be brought exclusively in the state or federal courts located in Will County or Cook County, Illinois.

Both parties:

17.3 Informal Resolution - Required First Step

Before initiating any formal legal proceedings, arbitration, or litigation, both parties agree to attempt good-faith informal resolution.

Process:

  1. Contact Company: Send detailed written description of dispute to Contact@chemy.limo
  2. Include Information:
    • Booking reference number and date of service
    • Specific nature of complaint or dispute
    • Desired resolution or remedy
    • Supporting documentation (photos, receipts, correspondence)
  3. Company Response: We will respond within 14 business days with:
    • Acknowledgment of dispute
    • Investigation findings
    • Proposed resolution
  4. Negotiation Period: Parties will engage in good-faith negotiation for 30 days
  5. Resolution Documentation: Any agreed resolution will be documented in writing

Only after completion of informal resolution may either party proceed to arbitration or litigation (subject to arbitration agreement below).

17.4 Binding Arbitration Agreement - IMPORTANT LEGAL PROVISION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except as provided in Section 17.5 below, any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your use of our services shall be resolved through BINDING ARBITRATION rather than in court.

What This Means:

Scope of Arbitration Agreement:

This arbitration agreement covers ANY dispute including but not limited to:

Arbitration Rules and Procedures:

Arbitration shall be conducted in accordance with:

Arbitration Logistics:

Costs and Fees:

Arbitration Award:

Opt-Out Right:

You have the right to opt-out of this arbitration agreement within 30 days of first booking.

To opt-out:

If you opt-out, all disputes will be resolved in court (Section 17.2) instead of arbitration, but all other Terms still apply.

17.5 Exceptions to Arbitration - Court Actions Permitted

Either party may bring the following claims in court rather than arbitration:

  1. Small Claims Court: Claims within the jurisdiction of small claims court (typically under $10,000 in Illinois) may be brought in small claims court instead of arbitration

  2. Injunctive Relief: Either party may seek injunctive or equitable relief in court for:

    • Protection of intellectual property rights
    • Emergency relief where arbitration would be inadequate
    • Restraining orders or urgent protection

  3. Collection Actions: Company may bring claims in court for:

    • Collection of unpaid fees or charges
    • Enforcement of payment obligations
    • Reimbursement for vehicle damage

  4. Statutory Claims: Claims that cannot be arbitrated under applicable law (e.g., certain workers' compensation or unemployment claims)

17.6 Class Action Waiver - CRITICAL PROVISION

YOU AND CHEMY LIMOUSINE SERVICE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

This means:

If class action waiver is found unenforceable: The entire arbitration agreement (Section 17.4) is void, and all disputes will be resolved in court under Section 17.2.

Rationale: This provision ensures:

17.7 Time Limitation for Claims - STATUTE OF LIMITATIONS

Any claim or dispute arising from your use of our services must be filed within ONE (1) YEAR from the date the claim arose.

This time limit is SHORTER than Illinois statutory periods and is agreed to by both parties to promote prompt resolution of disputes.

Example: If vehicle damage occurred on January 1, 2026, you must file a claim by December 31, 2026, or the claim is forever waived.

17.8 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or arbitrator:

Special Severability for Arbitration Provisions:

18. INTELLECTUAL PROPERTY

18.1 Company Trademarks and Copyrights

All content on https://chemy.limo and related properties including but not limited to:

are the exclusive property of Chemy Limousine Service and are protected by:

All rights reserved. Unauthorized use is prohibited.

18.2 Prohibited Uses of Company Intellectual Property

You may NOT, without our express written permission:

Violation of these restrictions may result in:

18.3 Limited License for Personal Use

You are granted a limited, non-exclusive, non-transferable license to:

This license does not permit any commercial use or redistribution.

18.4 User-Generated Content

If you provide feedback, reviews, testimonials, photos, or other content to Chemy Limousine Service:

19. BOOKING PLATFORM AND TECHNOLOGY

19.1 Third-Party Service Providers

Our booking and payment systems are powered by trusted third-party service providers:

Payment Processing:

SMS Messaging:

Other Services:

By using our services, you acknowledge:

19.2 Technical Requirements

To use our online booking system, you must:

We are not responsible for:

19.3 System Availability and Maintenance

24/7 Booking Availability (Target):

We strive to maintain our booking system 24 hours a day, 7 days a week. However:

During System Downtime:

We are not liable for:

19.4 Account Security

You are responsible for:

We are not liable for:

20. MODIFICATIONS TO TERMS

20.1 Right to Modify

Chemy Limousine Service reserves the right to modify, amend, update, or replace these Terms and Conditions at any time, at our sole discretion.

Changes will be effective:

20.2 Notification of Changes

We will notify you of material changes through:

"Material changes" include but are not limited to:

20.3 Continued Use Constitutes Acceptance

Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms and Conditions.

If you do not agree with modified terms:

It is your responsibility to review Terms periodically for changes.

20.4 Version History

We maintain version history of these Terms and Conditions. Previous versions may be requested by contacting Contact@chemy.limo.

21. GENERAL PROVISIONS

21.1 Entire Agreement

These Terms and Conditions, together with:

constitute the ENTIRE AGREEMENT between Client and Chemy Limousine Service regarding use of our services.

This agreement supersedes all prior:

No modification unless in writing: Any modifications, amendments, or additional terms must be:

Verbal modifications or email agreements are NOT binding unless confirmed in signed writing.

21.2 Waiver

No waiver by Chemy Limousine Service of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

Failure to enforce any provision does not constitute waiver:

Example: If we don't charge overtime on one occasion, we may still charge it on future bookings.

21.3 Assignment

You may not assign or transfer these Terms and Conditions or any rights or obligations under this agreement without our prior written consent.

We may assign or transfer these Terms and Conditions to:

Any attempted assignment by you without consent is void.

21.4 Force Majeure

(See Section 15 for full force majeure provisions)

21.5 Notices

All notices required under these Terms must be in writing and sent to:

For Company: Chemy Limousine Service Plainfield, IL, USA Email: Contact@chemy.limo Phone: +1 (630) 528-2059

For Client: To the email address and phone number provided at time of booking

Notices are deemed received:

21.6 Headings

Section headings in these Terms and Conditions are for convenience only and do not affect interpretation of provisions.

21.7 Language

These Terms and Conditions are written in English. Any translations provided are for convenience only. In case of conflict, the English version prevails.

21.8 Electronic Signatures and Records

You agree that:

This complies with ESIGN Act and UETA.

22. SPECIAL SERVICES AND ACCOMMODATIONS

22.1 Accessibility and ADA Compliance

Chemy Limousine Service is committed to compliance with the Americans with Disabilities Act (ADA) and providing accessible transportation services.

Wheelchair-Accessible Vehicles:

Service Animals:

Accommodation Requests:

To request disability accommodations, contact us at:

22.2 Custom Decorations and Special Amenities

For special events (weddings, proms, anniversaries, proposals):

Custom Decorations:

Special Amenities (when requested in advance):

Requirements:

22.3 Corporate Accounts

Businesses and corporate clients may establish corporate accounts with benefits including:

To establish corporate account:

  1. Contact Contact@chemy.limo with company information
  2. Complete corporate account application
  3. Provide business references and credit information
  4. Await credit approval (5-10 business days)
  5. Sign corporate services agreement

Corporate account terms may differ from standard Terms and Conditions and will be outlined in separate Corporate Services Agreement.

22.4 Recurring Service Arrangements

For clients with regular transportation needs (daily commutes, weekly appointments, recurring events):

Contact Contact@chemy.limo to discuss recurring service arrangements.

23. CUSTOMER FEEDBACK AND REVIEWS

23.1 Feedback Welcome

We value your feedback and continuously strive to improve our services.

We encourage you to:

Your feedback helps us:

23.2 Complaint Resolution Process

If you are dissatisfied with any aspect of our service:

Step 1: Contact Us Immediately

Step 2: Company Investigation

Step 3: Resolution Offer

Step 4: Follow-Up

Our Commitment:

23.3 Online Reviews and Social Media

We respect your right to share honest feedback online.

However:

False or Defamatory Reviews:

Review Guidelines:

Company Responses:

24. CONTACT INFORMATION

For Questions, Bookings, Concerns, or Emergencies:

Chemy Limousine Service

Mailing Address:
Plainfield, IL, USA

Phone: +1 (630) 528-2059
Email: Contact@chemy.limo
Website: https://chemy.limo

Hours of Operation:
Available 24/7 for reservations and emergencies

For Specific Inquiries:

Emergency During Service:

25. FINAL ACKNOWLEDGMENT AND ACCEPTANCE

BY COMPLETING A BOOKING, PROVIDING YOUR ELECTRONIC SIGNATURE, OR USING CHEMY LIMOUSINE SERVICE SERVICES, YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT:

✅ You have read and understood these Terms and Conditions in their entirety (all 25 sections)

✅ You agree to be legally bound by all provisions, policies, and requirements contained herein

✅ You are of legal age (18 years or older) to enter into this binding contract

✅ You have authority to enter into this agreement on behalf of yourself and all passengers in your booking

✅ All information provided during booking is accurate, complete, and truthful

✅ You accept financial responsibility for:

✅ You understand and accept:

✅ You understand your obligations regarding:

✅ You authorize:

✅ You acknowledge:

✅ You waive rights to:

THANK YOU FOR CHOOSING CHEMY LIMOUSINE SERVICE.

We are committed to providing you with exceptional luxury transportation service. If you have any questions about these Terms and Conditions, please contact us before booking at +1 (630) 528-2059 or Contact@chemy.limo.

We look forward to serving you.

Document Information:

Document Title: Terms and Conditions
Company: Chemy Limousine Service
Version: 1.0
Effective Date: February 6, 2026
Last Updated: February 6, 2026
Document Owner: Chemy Limousine Service Management
Review Frequency: Annually or as needed

Legal Compliance:

This document has been prepared to comply with:

For Legal Review:

These Terms and Conditions should be reviewed by qualified legal counsel licensed in Illinois to ensure full compliance with current laws and regulations. Specific provisions may need adjustment based on:

END OF TERMS AND CONDITIONS

If you have questions about these Terms and Conditions or need clarification on any provision, please contact us at Contact@chemy.limo or +1 (630) 528-2059 before completing your booking.

Thank you for choosing Chemy Limousine Service.

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